VIDEO LINK
đš What This Video Covers:
How the Account Request feature works on the ONR platform
Where owners can submit a request (bottom-right widget on your landing page)
How property managers are notified by email when a request is submitted
Steps to review and approve account requests in the admin dashboard
How to verify owner details like unit number, email, and phone number
What to do if the request includes an email already registered in the system
Tips for ensuring a smooth and accurate onboarding process for new owners
â Frequently Asked Questions (FAQs)
Q: Can I disable the account request widget on the landing page?
A: No, the account request widget is a built-in feature and cannot be turned off.
Q: What happens if an owner submits an account request with an email thatâs already registered?
A: The system will still allow the request to be submitted. Youâll need to manually verify if the email is already linked to an existing user to avoid duplicates.
Q: Do owners get notified after their account is approved?
A: Yes, once you approve the request, the system sends a welcome email with a link to set their password and activate their account.
Q: Can I edit the ownerâs information before approving the request?
A: Yes, during the approval process, you can make adjustments to details like the unit number, email, or phone number if needed.
Q: What should I do if I canât verify the unit number provided in the request?
A: Contact ONR Support for assistance in verifying or locating unit numbers to ensure the correct assignment before approving.
Q: Will I be notified of account requests if Iâm not listed as an admin?
A: No, only admin users registered to the account will receive email notifications of incoming requests.
If you have any problems or need additional assistance, don't hesitate to reach out to our dedicated support team at [email protected]
